Payment Center Alert

Recently, two Paducah businesses have begun accepting payment for Paducah Power System customers’ electric bills.  Those payment centers are Hank Brothers Hardware and the south side Wal-Mart.  They accept the payments and forward them electronically to Paducah Power.  While there is nothing wrong with this practice it may cause problems for customers whose bills are past due or due immediately because it could take from three to five business days for the payment to arrive at Paducah Power and be credited to their account.  If a bill presented to a clerk at a payment center does not show a past due amount that is owed, the clerk cannot alert the customer to the potential for disconnect.  If you have a past due amount or have received a disconnect notice you should not pay your electric bill at a payment center.  It is best to make the payment at the PPS building at 1500 Broadway.  When using a payment center make sure your account is current and the payment is made at least five days prior to the due date of the bill. 

Other ways customers may pay their electric bills include:  the drive-through window at 1500 Broadway, the drop box in the PPS parking lot, drop boxes at the old Gore’s lot in Lone Oak and the south side Kroger, over the phone with a check or credit card, by bank draft or over the internet by going to www.paducahpower.com.  Payments made by internet are credited to customers’ accounts immediately.  Payments put in drop boxes may take up to 24 hours to be credited to an account, depending on the time of day they are dropped in the box.  If you have any questions about payment please call 575-4000 and ask for a customer service representative.