Payment Center Alert
Recently, two Paducah businesses have begun accepting
payment for Paducah Power System customers’ electric
bills. Those payment centers are Hank Brothers Hardware
and the south side Wal-Mart. They accept the payments
and forward them electronically to Paducah Power. While
there is nothing wrong with this practice it may cause
problems for customers whose bills are past due or due
immediately because it could take from three to five
business days for the payment to arrive at Paducah Power
and be credited to their account. If a bill presented
to a clerk at a payment center does not show a past due
amount that is owed, the clerk cannot alert the customer
to the potential for disconnect. If you have a past
due amount or have received a disconnect notice you
should not pay your electric bill at a payment center.
It is best to make the payment at the PPS building
at 1500 Broadway. When using a payment center make sure
your account is current and the payment is made at least
five days prior to the due date of the bill.
Other
ways customers may pay their electric bills include:
the drive-through window at 1500 Broadway, the drop box
in the PPS parking lot, drop boxes at the old Gore’s lot
in Lone Oak and the south side Kroger, over the phone
with a check or credit card, by bank draft or over the
internet by going to
www.paducahpower.com. Payments made by internet are
credited to customers’ accounts immediately. Payments
put in drop boxes may take up to 24 hours to be credited
to an account, depending on the time of day they are
dropped in the box. If you have any questions about
payment please call 575-4000 and ask for a customer
service representative.